Dial 'F' for failure

/ June 29, 2015 at 8:34 PM 656 views

The NHS recently launched its non-emergency 111 number. Staffed by ‘a team of fully trained advisers’, the scheme’s aim is to quickly and accurately identify the most appropriate medical response to the caller’s needs. What’s important to note is that…

Troubled thinking

/ June 29, 2015 at 8:32 PM 1,334 views

Well, the ridiculous examples of bad performance measurement keep flooding in. I’ve lost count of whether we should be on Episode 5 or 6 by this point, so I’ll just stick to new titles from now on. This time, I’m…